Hi
I am struggling on how to create an “aged tickets” list for my dashboard. Would need to show all tickets in any status apart from resolved & closed that are under 90 days old.
Any help welcome.
Best answer by Yusuf Ahmed
View originalHi
I am struggling on how to create an “aged tickets” list for my dashboard. Would need to show all tickets in any status apart from resolved & closed that are under 90 days old.
Any help welcome.
Best answer by Yusuf Ahmed
View original
Thanks but i messed up explaining the requirement. I need tickets OVER 90 days old.
Hi
Thank you for your response. You can use the below widget/filter to get the tickets that are over 90 days old with all status except Resolved and Closed. I hope this helps!
Regards,
Yusuf Ahmed
Hi
I’m confused - i can’t see a Metric “Tickets Created” nor metrics for “Time Period” or “Date Dimension”
Help!
Thanks but i messed up explaining the requirement. I need tickets OVER 90 days old.
edit nvm :)
Hi
I’m confused - i can’t see a Metric “Tickets Created” nor metrics for “Time Period” or “Date Dimension”
Help!
Share screenshots where you are looking.
Cloned a report to set this up but don’t see those metric options.
Cloned a report to set this up but don’t see those metric options.
Click on the field “Enter and Select” and type in the filter value you need.
doesnt recognise
i can add date range dimension but not time period
doesnt recognise
i can add date range dimension but not time period
Is this in a new report ?
The post is for Freshservice not Freshdesk.
But time you need to use extra filter functions
Freshservice, new report. Ideally i wanted to build this into a store card on my dashboard.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.