12 Days of Refresh Community
Your dose of all things festive - from virtual meet-ups to tips and tricks.
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Holiday Gifting Guide: The Perfect Gift for your IT Agents
While we all gear up for the holiday season and welcome the brand new year, expressing gratitude in our own small ways to those who make our work lives simpler and efficient - our IT Agents! The perfect holiday gift for IT agents exists! ‘Tis the season to delight your support agents with:TimeAgilityKnowledgeInsight, and Emotional wellbeingRead through our visual cards to find out more!In addition to a warm blanket, a holiday watchlist, and a steaming cup of hot cocoa, IT agents could also use these service management functions for an extra merry holiday season: A self-service portal to avoid shoulder tapping incidents An enriched knowledge base to deflect tickets. Workflow automators to reduce manual efforts An extra pair of (virtual) hands to power through the holiday requests Milk, cookies, and a large serving of enhanced employee experience If you are an IT agent, share your holiday season wish list in the comments below!
Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway
Hello Refresh Community,We’ve made it to Day 12! Are you still with us? To wrap up the exciting 12 days of Refresh Community, and to celebrate the new year, we are hosting a Community giveaway. It’s the time to give, receive and spread some cheer - so join us for the final shebang, and get involved to take away a voucher worth $500. What do you have to do to be eligible for this lucky draw? Be a Refresh community member Post a comment (a line or two) below with your expectations from the community in 2022. (Hint: The more active you are on the community, the luckier your chances!) One lucky winner will be announced on December 23rd. The countdown starts...NOW!
Day 11: What’s a holiday without memes? | A round-up of our favoritesMemes
Day 10: The 2021 Community highlight reel | Take a look!News
As we bid adieu to 2021, we wanted to take this opportunity to THANK YOU for your contributions in growing the Refresh Community. What better way to do that than by sharing a token of gratitude from the team: PresentingThe 2021 highlight reelLet’s take a moment to look back at the many events hosted, coffee chats attended, conversations had, problems solved and takeaways learnt - all that we achieved together in under 60 seconds. Check it out - Here’s to 2022! See you there 🥳
Day 9: Meet the team and introduce yourself 🙌Introductions
The Refresh Community team was enwrapped by the festive spirit last week! ⛄🎁🎄While most of us are working virtually and from different parts of India, we took an opportunity to connect over call and celebrate the season together. We were able to capture a few magical moments. Here’s a look behind the scenes - Meet The Community CrewTop left: @annapoorna.v boss lady and all-round hustlerTop center: @SanaSiddiqui the executive party plannerTop right: @ThatCommunityGuy the star tech and go-to fixerMiddle left: @Yasasree the always-on-the-go Crew ChiefMiddle center: @rashmi.nag the queen of all things Community Middle right: @alyssia.correa the supreme motivator and mentor Bottom left: @Arvind Ramamurti the dog dad, excel-arrator and team energizerBottom right: @rhea.desouza the Community's star wordsmith and not-so-secret festive elfDo you have any plans with your team this festive season? Introduce yourself in the comments section and tell us!
Day 7: Appy Holidays | E-commerce app roundup for delightful support experiencesMarketplace
Hello, and welcome to the season special edition of ‘Do more with the Freshworks Product Suite’. We know that embracing the magic and madness of the holiday season can get a bit overwhelming, for both customers and businesses alike. From managing the rush on your e-tail store and providing high-quality support to keeping track of innumerable shipping queries and reducing cart abandonment rates, there is no dearth of things to get done.So, this time around we want to help extend the spirit of delight to you and help make this time less stressful. Read through and discover an exciting line up of e-commerce exclusive apps that help enrich every touchpoint of your customer’s online journey. The first stop on the e-commerce journey is managing your storefront. During the holiday rush websites see 63% more traffic which translates to higher volumes of orders, queries, and tickets. To ease this process and ensure maximum efficiency, we suggest:1. BigCommerce + FreshdeskProvide personalized a
Day 6: Holiday Delivery: 7 email templates to increase open rates this holiday season.Infographic
The Community elf is making a stop on Day 6 of the 12 days of Refresh Community for a special holiday delivery - 7 effective holiday email templates that will turn your boring sales emails into creative, eye-catching messages that even your coldest prospects won’t wait to open like a big Christmas box wrapped in shiny paper. Tap here to open the templates.Happy Holidays!
☃️📅 Day 5: 5 hacks to wrap up the festive season rush | What are yours?Blog
Hey Community members,After a very successful Happy Hour yesterday, where we got to meet many of you (we’ll have a recording up soon), we move onto Day 5. On the agenda for today is reflecting on and learning from past experiences by customer support teams/ agents to stay optimized this holiday season.The holidays are a time for candy canes, plum cakes and parties. But, as a customer support agent, this time of the year might not be as jolly. While the holiday rush is accompanied with a dose of madness, it is also a crucial time to wow your customers.Here are some hacks to wrap up the festive season with ease (some from our very own members):📓 Use of documents & guides: @finn says, “Written documents are life saving! Last year we had nothing on workflows or project maps. Now we are ready to deal with any enormous change. The only thing we have to do is update the documents 🙂 I think that Fresh provides very useful tools on the help desk. Dashboard announcements, solutions, forums
Day 3: The Community Challenge | Collaborate, share and learn | Put your writing hat on ✏️Challenge
Let’s welcome the new year by collaborating and learning from one another, and what better way to do that than by sharing your expertise with the rest of the Refresh Community. Presenting the Community challenge. (We have divided this according to segments to make access easier for all.) Calling all CX Folks: Share 3 customer appreciation ideas to delight your customers this holiday season. Here’s a cue: You can do ‘12 days of Christmas’ by appreciating and featuring your top 12 customers in a fun way on your website. This one's for you, Sales Whiz: Share 3 tips to stay productive during the holiday season. The holiday season means employee vacations, parties, and blanket weather. How do you keep yourself and your sales team motivated and productive during the holiday season? Share your 3 tips here. Come through, IT Experts: Share 3 programs you have (or would like to) initiated to better employee happiness this festive season. For example: Host a year-end award ceremony for your empl
Ask the Expert ft. Ramya ❓ | Your Freshdesk blueprint for the holiday break | Ask our in-house expertConversation
Hey folks,Introducing Ramya, Technical Account Manager at Freshworks - Freshdesk Support Desk. I will let her take over in the comments, but to give a short introduction, she has been with Freshworks for over 2 years, solving product and technical issues, building meaningful and lasting relationships with customers along the way. And, as the holiday season is upon us, we thought of no better time than now to help you get the most out of your Freshdesk experience during this time in the first of many Ask the Expert sessions. Topic: Your Freshdesk blueprint for the holiday breakWe want you to be prepared for the holiday rush - share your questions and challenges, learn a few tips and tricks, and get festive ready with Freshdesk. Ramya is available until December 17, answering your burning questions. So, fire away in the comments below… A few cues to g
❓ #AskMicah | How to delight upset customers? | Ask your questions!Ask Me Anything
Adding another exciting event to your Community stocking - A live AMA session with CX Consultant and author, @Micah Solomon and Vice president, customer success, Freshworks, Disha Gosalia, where they will discuss how to successfully work with a customer who is upset, frustrated or disappointed.Whether you are facing a challenge in this area, have a question or looking for quick takeaways to build your capacity for delighting customers, tune in as Micah takes you through his MAMA (method of service recovery) formula, Disha shares her DDD framework, and answers some of your burning questions. This is another first on the Refresh Community, and we look forward to an exciting session with valuable takeaways. Key InformationDate: 14th DecemberTime: 8:00 AM PST / 4:00 PM GMT / 9:30 PM ISTTopic: How to delight unhappy customersLink: Watch it right here, or live on LinkedIn. WATCH THE CHAT LIVE Comment your questions down below, and tune in to see what Micah and Disha have to say. Here’s the
Welcome to 12 Days of Refresh Community | Virtual meetups, AMAs, giveaways and more ❄️News
Fa la la la la la... All is bright at the Refresh Community as we begin preparations for #12DaysOfRefreshSeason - a time to mix, mingle and make merry. In our quest to provide ample opportunities to network, learn and grow, we wanted to welcome the holiday season with 12 days of festivities that will help you do just that. From our first ever virtual meet-up to holiday tips & tricks (and lest I forget, an exciting giveaway), there is a lot in store for you. Our Community Elf has been busy preparing the agenda for the next 12 days, take a look -☕ Day 1: Academy X Community: Hangout with hot cocoa - Let’s talk about ‘Managing the customer rush during the holiday season.’❓ Day 2: Ask the Expert - We are opening the floor to YOUR questions for our in-house Freshdesk specialist. Day 3: Take part in a festive Challenge: Share your festive cookbook. Day 4: Stephen Mann is all set to host our first ever virtual meet-up. Are you ready? Know more here. Day 5: Next stop: 5 hacks to wrap up th
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