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Hello there,

Welcome to the Freshworks Community, a great place to learn and share everything you know. Please introduce yourselves and say hello to your peers around here. Use this template or write your own: 

What’s your name: 
Where are you from and what’s your current role at your company: 
What is that one goal you have for 2021: 


Cheers,
Akshara Sruthi
Community Manager
 


23 replies

hello...i’m Sonaise, i’m from Indonesia

Userlevel 7
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Hi @sonaise, welcome onboard. We’re very excited to have you here.  

Userlevel 1

Hi there! I am Divya, a copywriter at Freshworks Academy. My goal for 2021 is to become a better learner and focus on UX writing.

Userlevel 1

Hi! I’m Chianne from MobyMax where I serve as the Support Operations Manager. We just won a CODiE award for Best Customer Experience, so I’m pretty pleased with 2021 so far! 

Userlevel 3
Badge +8

Hi @chianne.shepherd!

 

That’s incredible! Congratulations to you and the entire team at MobyMax! 

 

We would love to hear more about how you’re scaling & providing the best customer experience to your users and I’m sure the community will benefit immensely too! So please do share some best practices & ideas!

 

Cheers,

Anna

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Welcome to our community, @chianne.shepherd. Can’t wait to host our coffee chats with you :heart_eyes:

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Hello,

My name is Zach. I am from Stevensville, Michigan USA and I currently work as a Level II Software Administrator/Developer.

One goal I hope to achieve during 2021 is to learn a new Javascript Framework.

Happy to meet you all. 

Take care,

Zach

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Hey @zachary.king, welcome onboard. I'm wishing you luck to achieve all your goals in 2021. See you soon at our Coffee Chat. 🎈🎉☕️


Cheers,
Akshara
 

Userlevel 3
Badge +5

Hi,

 

This is Vijay from Bangaloe, India.

I am working as Senior Associate consultant @ BMC Software. My skills include below and still in the process of learning Freshworks products.

 

BMC Helix | AR System | ITSM | DWP | DWP-A | SmartIT | Smart Reporting | SLM | SRM | BMC Certified Professional | ITIL V3 | PWA | Freshdesk expert certified | Freshservice expert certified11:57 AM

 

Hi,

I am Stalin. I am working as a Business Analyst. I would like to learn something technical that could help me in analysis process.

What’s your name: Kendrick Hagins
Where are you from and what’s your current role at your company: From Dallas, TX and I am a IT Manager
What is that one goal you have for 2022:  Standing up a new instance of Freshervice by early May

Userlevel 7
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What’s your name: Stephen Mann
Where are you from and what’s your current role at your company: I live in the UK and I write about ITSM for my company Quick Content Limited (which provides the ITSM.tools website)
What is that one goal you have for 2022: To keep learning about and sharing helpful information about ITSM success

Userlevel 1

Hello All,

Just signed up today, but have been using Freshworks since Jan 2022. I wanted to know where is the best place to start here to get familiarized with that all is offered in this space? Ultimately, I am looking for info/resources to learn additional skills and increase what I Can get out of FreshWorks. I am probably only utilizing a fraction of its capabilities. I would love to know more of what it can do and learn how to use that knowledge to improve workflow and more accurate and timely data. 

Thanks for allowing me to join and look forward to your reply. 

James 

Userlevel 5
Badge +4

Hello All,

Just signed up today, but have been using Freshworks since Jan 2022. I wanted to know where is the best place to start here to get familiarized with that all is offered in this space? Ultimately, I am looking for info/resources to learn additional skills and increase what I Can get out of FreshWorks. I am probably only utilizing a fraction of its capabilities. I would love to know more of what it can do and learn how to use that knowledge to improve workflow and more accurate and timely data. 

Thanks for allowing me to join and look forward to your reply. 

James 

 

Hi @AMGJimmy - Welcome to the Refresh Community 😊! We’re glad to have you onboard with us. Here you will truly learn more about the Freshworks ecosystem. We encourage you to explore the platform - so you can connect with peers and industry experts, share your ideas and engage in insightful conversations! There’s a whole range of industry and product related events that will be beneficial to you as well!

Our team will be reaching out - we look forward to your participating! Welcome again! 🙌🏻

 

Userlevel 5
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I’m embarrassed I’m just introducing myself!
What’s your name: Jeannie Walters

Where are you from and what’s your current role at your company: I live in Chicago in the U.S. I’m founder/CEO of Experience Investigators, a customer experience consulting firm, and I’m a keynote speaker, writer and trainer. I love proactive, positive customer experiences!

What is that one goal you have for 2022: To scale our business and help even more business leaders and organizations provide great customer experiences!

I’ve been really enjoying the conversations here in the Refresh Community! Love the global connections. :) 

Userlevel 5
Badge +4

I’m embarrassed I’m just introducing myself!
What’s your name: Jeannie Walters

Where are you from and what’s your current role at your company: I live in Chicago in the U.S. I’m founder/CEO of Experience Investigators, a customer experience consulting firm, and I’m a keynote speaker, writer and trainer. I love proactive, positive customer experiences!

What is that one goal you have for 2022: To scale our business and help even more business leaders and organizations provide great customer experiences!

I’ve been really enjoying the conversations here in the Refresh Community! Love the global connections. :) 

Hi @Jeannie_Walters - It’s never to late to introduce yourself! :) We’re really glad to have you on board, thank you for your participation and insights! We look forward to hearing more :-)!

Hello there,

Welcome to the Freshworks Community, a great place to learn and share everything you know. Please introduce yourselves and say hello to your peers around here. Use this template or write your own: 

What’s your name: 
Where are you from and what’s your current role at your company: 
What is that one goal you have for 2021: 


Cheers,
Akshara Sruthi
Community Manager
 

Thanks for the warm invite..

My name is Jasreet Singh and I am from Delhi, India…

Currently I am working as an Associate Consultant - Technical Specialist while also participating the SPARKS and other passion communities at HCL.

 

Since it has been some time since the start of 2022, the goal has been investing myself into learning new phases of life which includes personal financing and participating more effectively in social areas which is kind of lost since Covid happened.

Userlevel 5
Badge +4

Hello there,

Welcome to the Freshworks Community, a great place to learn and share everything you know. Please introduce yourselves and say hello to your peers around here. Use this template or write your own: 

What’s your name: 
Where are you from and what’s your current role at your company: 
What is that one goal you have for 2021: 


Cheers,
Akshara Sruthi
Community Manager
 

Thanks for the warm invite..

My name is Jasreet Singh and I am from Delhi, India…

Currently I am working as an Associate Consultant - Technical Specialist while also participating the SPARKS and other passion communities at HCL.

 

Since it has been some time since the start of 2022, the goal has been investing myself into learning new phases of life which includes personal financing and participating more effectively in social areas which is kind of lost since Covid happened.

Hi @jasreets - Welcome to the Refresh Community and we’re really glad to have you with us! That sounds like a really interesting goal and I’m sure the members and I will really benefit to hear more from! Please do reach out if there’s anything our team can help you with or if you want to learn more about our platform! :)

Userlevel 5
Badge +5

I’m embarrassed I’m just introducing myself!
What’s your name: Jeannie Walters

Where are you from and what’s your current role at your company: I live in Chicago in the U.S. I’m founder/CEO of Experience Investigators, a customer experience consulting firm, and I’m a keynote speaker, writer and trainer. I love proactive, positive customer experiences!

What is that one goal you have for 2022: To scale our business and help even more business leaders and organizations provide great customer experiences!

I’ve been really enjoying the conversations here in the Refresh Community! Love the global connections. :) 

Hi @Jeannie_Walters - It’s never to late to introduce yourself! :) We’re really glad to have you on board, thank you for your participation and insights! We look forward to hearing more :-)!

Thank you so much, @alyssia.correa!

Userlevel 3
Badge +2

Hello my name is Patrick Murphy, we just started working with FreshService in the last 30 days. I’m from Illinois, USA I am currently contracting with companies to help them mature their IT processes. FreshService fits that spot wonderfully.

What is that one goal you have for 2022:  My goal for 2022 is to work on professional certifications around Project Management, ITIL, Azure and IT Security.

Userlevel 7
Badge +12

Hello my name is Patrick Murphy, we just started working with FreshService in the last 30 days. I’m from Illinois, USA I am currently contracting with companies to help them mature their IT processes. FreshService fits that spot wonderfully.

What is that one goal you have for 2022:  My goal for 2022 is to work on professional certifications around Project Management, ITIL, Azure and IT Security.

Welcome Patrick, I am currently in the SouthWest Michigan Area so not too far. Glad to have you here. Let us know what questions you have regarding Freshservice. There are a ton of knowledgable Freshservice users and administrators besides myself that are here and more than happy to help!

Userlevel 5
Badge +4

Hello my name is Patrick Murphy, we just started working with FreshService in the last 30 days. I’m from Illinois, USA I am currently contracting with companies to help them mature their IT processes. FreshService fits that spot wonderfully.

What is that one goal you have for 2022:  My goal for 2022 is to work on professional certifications around Project Management, ITIL, Azure and IT Security.

 

Welcome to the Refresh Community @PatrickMurphy - we’re glad to have you with us! You’ll find lots of events and content for FreshService that will be beneficial to you! We’d love to hear more from you and engage in our upcoming events! @rashmi.nag @Isaac Thomas can direct you to some of them :)!

Userlevel 4
Badge +2

Hello my name is Patrick Murphy, we just started working with FreshService in the last 30 days. I’m from Illinois, USA I am currently contracting with companies to help them mature their IT processes. FreshService fits that spot wonderfully.

What is that one goal you have for 2022:  My goal for 2022 is to work on professional certifications around Project Management, ITIL, Azure and IT Security.

 

Welcome to the Refresh Community @PatrickMurphy - we’re glad to have you with us! You’ll find lots of events and content for FreshService that will be beneficial to you! We’d love to hear more from you and engage in our upcoming events! @rashmi.nag @Isaac Thomas can direct you to some of them :)!

Hi @PatrickMurphy .. Welcome to our exciting and ever busy community… This is exactly how the community is 😋…  

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