We are all ears!

  • 28 July 2020
  • 4 replies

Userlevel 7
Badge +7

This is a place to post specific feedback about Freshworks Academy (Ice breaker sessions, Coffee-Chats, Courses, and Certifications).  

4 replies

Userlevel 1
Badge +1

Can we get visibility into all agents at our company that have completed their Freshdesk Agent Fundamentals Certification? Or a list of all U.S. Xpress employees that have any academy certification? Could we get an email confirmation sent to freshsupport@usxpress.com every time someone with an @usxpress email completes any academy certification? We are onboarding an additional 277 agents over the next 2 months and tracking their certifications (which is required before they are able to start working in Freshdesk at our company). 


Our current method of providing a screenshot in the training ticket is very cumbersome. 

Userlevel 7
Badge +7

Hey Bethany, sorry about the delay in responding to your comment. I guess there has been a mix-up. I made a list of all US express employees who've finished the Agent Fundamentals course and you'll receive an email about this today. 

To make sure you're on top of your employee training, we can send you a monthly update about certifications they take up on Academy. I hope this helps. Feel free to write to me if you need anything else. 

Userlevel 5
Badge +7

Does Freshworks Academy - in conjunction with Freshteam have the capability to create custom courses for onboarding and ongoing training?



Thank you for engaging with us here. Currently, it is not feasible however, we will communicate this a feedback to our product team.

Take care and have a great week !