Hey Community,

ICYMI: Freddy AI Agent has officially launched in General Availability!

This milestone transforms how your organization delivers support by providing intelligent, 24/7 assistance to employees directly in their preferred work channels. If you haven't heard yet, Freddy AI Agent is already helping companies significantly reduce support ticket volume and agent workload while maintaining exceptional service quality—all with remarkably uncomplicated implementation.

The Results Speak for Themselves
In a recent survey, here's what customers have to say about Freddy AI:

• 68% of customers choose Freddy AI Agent for the ease of implementation

• 66% report reduced agent workload

• 63% benefit from 24/7 accessible support

"Freddy AI cut our response times by 80-90% — from hours to just 30 seconds! Ticket resolution is faster, and our agents' workload has significantly decreased" — Leading Fintech organization

What's New in GA?
Following our successful beta, Freddy AI Agent for EX has officially rolled out to all customers in GA very recently! Here are the features we’ve launched - each designed to deliver meaningful value based on your feedback:

ROI and usage Tracking — Clear visibility into your Freddy AI Agent adoption and impact
Controlled Rollouts — Strategic implementation for smaller test groups
Faster Performance — Powered by GPT-4o mini & 4o upgrades
Intuitive Experience — Pre-filled forms and clear ticket cards
rJust Released in Beta] Integrated Knowledge Search for SharePoint — Freddy AI Agent can now pull answers directly from your SharePoint documents!

Ready to get started? Here’s a detailed step-by-step guide on how you can get started. Detailed guide here >

Want a more hands-on experience? Watch our comprehensive deep dive session featuring live demos and expert Q&A - Watch now

Cheers

Anupama Phal