Creating team avg. widgets

  • 23 January 2023
  • 0 replies

Hello everyone.  I am having a heck of a time finding online or here on how to create a simple Team Average Widgets for the following.

Team Avg Resolved Tickets
Team Avg Created Tickets
Team Avg Agent Reply Count

In my mind it should be simple, just chose the data I want to extract and then select average instead of total but the only options I get are Total and Percentage. What am I missing?

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