Extract ALL tickets data - API and scheduled export

  • 13 March 2023
  • 0 replies

Hello community,

I’ve been looking pretty much everywhere (I guess) and couldn’t find a solution, hopefully something changed over the last months.

How can I extract all the tickets from my Freshdesk? 

I’m planning to extract as much data as possible (years possibly) so that I can integrate it with my BI solutions and develop very specific reports and dashboards. 

If I schedule a Data export I’ll only get tickets updated in the last 30 days, and if I access it through the API I have a limit of 30k tickets (pretty much one month worth of data for us).

Is there a way to go further back in time and extract more and more tickets?

Thank you,


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