Upcoming

Freshworks Analytics | Ask the Experts Session

  • 12 January 2023
  • 6 replies
  • 302 views
Freshworks Analytics | Ask the Experts Session
Userlevel 7
Badge +9

We saw an overwhelming response to the Freshworks Analytics AMA held on January 25, with more than 350 of you attending live - A terrific start to the new year 💥

 

For all those who couldn’t make it, we couldn’t let you miss out. Take a look when you get a chance - 

 

✔️Key takeaways from this session:

  • Overview of Freshworks Analytics

  • Use-case-based feature demos 

  • Product Roadmap

  • Engagement with product experts 

 


6 replies

Userlevel 7
Badge +9

Have you registered for this informative session yet?

@zachary.king @keefe.andrews @daniel.soderlund @mmccoy @afautley @Crocus_Benford @SIT @julia.a @BrynCYDEF @raymondcanilao @Alefre @GlennA @ErikAlmSynerity @JiriGrohmann @i.cameron @mbauman @Bex @caygri @lavjoson @KeithW @Sophie Murgatroyd @danwrite @mark.uther @sucoyle @stacyv @adityatawade @ggallaway @JTAVOLARO @zebb.s @finn @stuartwilkie @KrisC @Kris W @Chris Sherlock @stevemc @Denise.S.P @patricksawyer @MartinDG @laminblake @PatrickMurphy @pOttenbacher @j.laird @jg8675309 @nbeysen @pproost 

Userlevel 4
Badge +4

It would be great to cover the new Custom Metrics feature. I’m still trying to allocate time to explore this more. 

Will this session be recorded?  I have conflicting meetings at this time.

Userlevel 7
Badge +9

Hi @Suzanne P. Yes, the session will be recorded and will made available on this thread by Jan 30.

Hello!

We are using the omnichannel enterprise plan.


I want to ask Freshworks Experts for two important questions about Freshchat analytics:

  1. We would like to know how to count chats filtered by customer country and other "Custom contact properties" values (Freshdesk's well known module)? It is interesting to know what the experts have in this regard?
    • We see that all freshdesk customer information displayed in "Custom contact properties" while chatting, but  cannot understand how to get it through the Freshchat analytics.
    • We tried to use the marketplace app "Historical Reports" for requirement data, but it is really unsuitable because export occurs in parts and data lists do not contain customer email that is linked to external chat id.
  2. Basicly how to get Freshchat analytics by Product (we are using two products) - Labels  - Countris and other "Custom contact properties" values in reports or how to get fast and comfortable exporting such data?

Looking forward for expert’s answers on Session! ;)

It would be great to cover the new Custom Metrics feature. I’m still trying to allocate time to explore this more. 

Yes, we would be covering Custom Metrics. Do tune in for the session today!

Reply