Announcements and Events
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The cat’s out of the bag - the 2022 Freshworks Community Carnival is going to be a blast! But what’s in store for the rest of October? Take a look at your spook-takular October Agenda.🍭 Friday Fun House: In addition to meticulously designing our Halloween costumes, we’ve also curated a weekly ritual of games and quizzes. Date: Every Friday 🕸 The Coffee Booth: Meet with Bharath Chakravarthy, Onboarding Manager, Freshworks as he leads conversations on being scrappy while addressing customer challenges, over halloween punch, and (of course) cups of coffee! Date: October 18 | Time: 6 PM BST | 10 AM ET 👻 Community Market: It’s time to take a ride among the hidden gems of Freshdesk and Freshservice, with our very own fantastical product gurus! 🦉 Agent Roundtable: Hear from Riverside Insights, NBS, Ingram Micro, and Claire in this 30 seater conversation session! Date: October 27 | Time: 4 PM GMT | 10 AM PT 🧙 In the Spotlight firstname.lastname@example.org: Learn, interact and meet with softwa
🎪 The Community Carnival 2022 is enroute!Community Carnival
THERE’S A NEW CARNIVAL COMING TO TOWN! 🎪Join in for a resource-sharing, knowledge-building, networking ride.Keep a tab on all that’s in store🎡 Your agenda for October will be ready on Wednesday, October 12. Stay tuned!🎠 There will be a host of activities across customer experience, employee experience, sales and marketing. Join in to network, learn and grow in your field.🎈 From October 17, search for #TheCommunityCarnival and access all the events and resources going live over the next 2 months!🎁 Have FUN! We are kickstarting the festivities early on the Freshworks community.Monthly Agenda:Carnival Fun Activities:
The Freshworks Summer ’22 Product Launch highlights new and recent innovations to empower the people that power your business. The product updates are designed to make work easier and more delightful. What product update will be most impactful to your company?Let’s take a peek into some highlighted capabilities that make delight easy across customer and employee experiences.Freshchat Equip your agents with total customer context across use cases, such as Support, Sales, and Marketing, through the power of Freshworks Neo Platform's Unified Customer Record (UCR) - enabling the agents to delight customers flawlessly.Learn about additional capabilities of Freshchat here Freshdesk With Custom Objects, agents need not switch between multiple tools, but instead can bring in business-critical information from other data sources right into Freshdesk. That’s what we call empowering agents to resolve issues faster and in a contextual manner.Learn about additional capabilities of Freshdesk here F
Happy December! It’s the most wonderful time of the year. Before we all clock off for the new year, here’s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available! ✅ Freshservice Solution Booth: An expert-led walkthrough to improve employee satisfaction through Freshservice! 🎄 Holiday Masterclass: A Roadmap to Messaging Channels 🎁 [Upcoming] AMA: Freshworks Analytics: A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP📅 Date: December 12⏱ Time: 7 AM PT/ 4 PM CET/ 8:30 PM IST ❄️ End Of Year Parade: 2022 was a delight - Let’s unwrap the year!📅 Date: December 16
Hi there, We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones. Which brings me to my next question. For you - What is the one thing you’re thankful for?I’ll go first - I'm grateful for the lighthouse resolve ticket / close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I’m also grateful to the community for bringing together amazing people who make the experience worth the while!Here are a few featured responses from folks here at the Freshworks Community team - @rhea.desouza says - Grateful and thankful to be able to do what I love everyday, and continue building an inspiring email@example.com says - Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members and Grateful to meet people across t
It’s the second last month of the year, and the team is buzzing!We are celebrating November with a bucketful of thanks, gratitude and appreciation for our community members, and the tools that make our life easier! 🦉 Agent Roundtable II: Our super-agents are all set to talk ‘Staying Productive (and Sane!) in the Contact Queue’. RSVP here.November 9 | 3 PM GMT | 10 AM EST 📣 [Freshservice] Azure AD Orchestration Webinar: Say goodbye to all your mundane IT tasks, and hello to Azure AD Orchestration! Join us for a webinar to know how! Date: November 15th at 11:00 AM CET. 🔮 [Freshdesk] Ask the Expert Special: Another day, another AMA! Join in to ask Sukanya, Customer Success Engineer, your questions on API’s and customer objects! 📚 Holiday Masterclass with Stephen Mann: Join Stephen Mann in conversation with Deepthi Nagarajan as they speak about Service Management beyond ITDate: November 22 at 4 PM CET | 7 AM PT 🍭 Friday Fun House: Our weekly ritual of games continues. Don’t miss the
Hi there, The week went by like a breeze and we’re back to try something new this #FunFriday. We’ve made an extremely simple Mad Libs game for you to guess the missing words. What’s really fun about this is, we get to see how different each story can turn out! ✒️ Here’s the word bank to help you identify the exact match. We’ve also added a few hints to help you along the way - 1. Team/organization2. Noun (Hint: Something teams and individuals strive to achieve)3. A Freshworks product4. Verb5. Verb6. Noun (Hint: This is made up of two words and is a product feature-related term)7. Noun (Hint: This is made up of two words and is a product feature-related term) 8. A Freshworks product (Hint: same as #6)9. Adjective + Noun (Hint: This is made up of two words, one an Adjective and the other a Verb)10. Noun Mad Libs text: The weekend is almost here! Something so satisfying about ticking off your checklist for the day. Before signing off for the day, the _______________ gathered in the room
Hello Community Fam!All of us work so closely with so many products and softwares, I’m sure we can each name at least 10 terminologies while asleep - no kidding. But if these simple and basic terms were translated into the emoji language, won’t that be something?So, here’s something to make your Friday a littttle more fun - Can you figure out what famous SaaS vocab these different emojis add up to? #1 #2 #3 #4 #5 Was this too easy? Tell us what your guesses are in the comments section below!!#CommunityCarnival
Community Hours: Learn about the intertwined architecture of PCI Pal Payments App from our featured community expert Janani Babu & two more sessions in the line-up!
REGISTER For this session, we have invited one of our featured community members, Janani Babu, a developer at Geekfactory. Join us for an engaging ‘app showcase’ session followed by two more interesting topics to be covered during the session. Don’t forget to register. Block your calendar - Thursday, 27th October at 2:00 PM CET to connect with fellow developers in the community!TopicBuild an intertwined architecture - PCI Pal Payments App by Janani Babu - Geekfactory How to workaround API Rate Limits using Scheduled Events by Debjani Chatterjee Learn to run code after the user updates the app. — Introducing new App Setup Event by Saif Ali ShaikSpeakersJanani Babu - Lead Developer at Geekfactory (Follow Janani)Debjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Saif Ali Shaik - Senior Developer Advocate at Freshworks (Follow Saif)When27th October 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zoneOctober 27, 2022 5:30 PM → October 27
Hello Community! The first-ever Freshworks Developer Summit powered by AWS that happened in Bangalore on Sep 22nd concluded with a bang, and we are excited to share a few highlights with you. We had an overwhelming response leading to a packed house with over 150+ attendees, 120+ of which were developers from diverse backgrounds and had experience working with multiple tech stacks. The Summit agenda had some awesome speakers lined up throughout the day and some very interesting topics, let's give you a walkthrough! Opening with the keynote from GWe conceptualized this event toenable more and more developers to build and deploy innovative solutions for the new-age customers who demand unified, seamless, and personalized experiences. Our CEO and founder, Mr. Girish Mathrubootham (also known as ‘G’ within the company), kicked off the event with a keynote session introducing the participants to Freshworks and the role of developers in delivering a delightful customer experience. He also
Seasons greetings!With the start of the Community Carnival, this October is going to be a treat for everyone! We’ve put together a few riddles that tests the most heard Freshworks and SaaS lingo - can you figure out what they are? Put your answers in the comments section below!! 🐶🐾 I am Freshworks’s very own pet dog. I am the best at automation. What’s my name? Number of words: 01 ⚙️🔥 I am the latest and the hottest D2C integration with a Freshworks product. What am I?Number of words: 02 ✈️💻 I make or break a customer’s journey with a productHint: I am not a product feature but I determine the end-user's interactionNumber of words: 02 😍📝I measure how a customer feels about the product and service through a surveyHint: The answer is an abbreviation 🕒💰 I am free of charge for a limited time. Typically, for 14 or 30 days.Number of words: 02 🚀🚢 I am a Freshworks product that personalizes engagement, shortens your sales cycle, and grows your business. Who am I?Number of words
Community Hours 29th September 2022: How to work around API rate limits + Marketplace Gallery & Beta Apps!
REGISTER Learn how to workaround API Rate Limits using Scheduled Events and our roadmap for the Developer Accounts, Beta Apps, and the Marketplace Gallery. Join us live on Thursday, 29th September at 2:00 PM CET to connect with fellow developers in the community!TopicHow to work around API rate limits + Marketplace Gallery & Beta Apps!SpeakersDebjani Chatterjee - Senior Developer Advocate at Freshworks (Follow Debjani)Harish Janjam - Product Manager at Freshworks (Follow Harish)Sylendran Arunagiri - Product Manager at Freshworks (Follow Sylendran)When29th September 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone Thursday at 5:30 PM → September 29, 2022 6:30 PMAgenda What are API Rate limits How to manipulate your app to workaround limits Developer Accounts Deep Dive Beta Support for Apps + Marketplace Gallery Revamp Q&A We often hear from the community that working with API rate limits becomes difficult to manage while building apps. Howe
Community Hours 25th August 2022: Server Method Invocation - A Serverless take on Remote Procedure Calls
REGISTER Server Method Invocation (SMI) feature allows you to build frontend apps that invoke a serverless component. This session will discuss why you need SMI and when to use it in your serverless app. Join us live on Thursday, 25th August at 2:00 PM CET to explore the feature and learn from fellow developers in the community! TopicServer Method Invocation - A Serverless take on Remote Procedure CallsSpeakerShravan Balasubramanian - Senior Software Engineer at Freshworks (Follow Shravan)When25th August 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone Agenda What is SMI, and why do you need it? How to get started with SMI registration How to invoke SMI functions and essential things to remember about SMIs How frontend apps invoke SMI functions, and the response is handled When to and when not to use the SMI function Demo/Sample use case Q&A What’s in it for me? To introduce SMI and further explore when to make use of it in your serverle
Psst 👀 Freshworks Community, there's something exciting coming your way.Bustling with ideas? Think your expertise can help others? Have a Freshworks product use case to share with your peers? Whatever your interests are, starting next week the 🔦 spotlight is yours. Become an integral part of Freshworks’ global community, share your valuable insights, and make a impact. A host of benefits and goodies await you. Would you be interested in becoming a guest blogger? Yes, no, maybe - tell us in the comments!Stay tuned for August 16! ⏰
REGISTERWe invite you to join our third "Community Hours" session and bring you the opportunity to learn and connect with the Freshworks developer community. Topic: Crayons v3 ReleaseSpeakers: Meet platform experts - @kaushalc @arvindan.ta @kishoreSOS @Shravan_K When28th April 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone Session Details: Here’s why you should attend! Crayons the design system and library of Web components have become very popular among developers building apps for the Freshworks marketplace. It is being used by more than 300 apps and is growing rapidly with newer apps adopting Crayons daily. Crayons helps developers reduce time to market and be compliant with the Freshworks design guidelines.V3 release has a ton of improvements and a number of new components that have been asked by the larger developer community have been added. Now things like accessibility and internationalization come out of the box with Crayons. The Freshworks mar
We invite you to join the second "Community Hours" session and bring you the opportunity to connect with the Freshworks developer community.REGISTER Topic: Using Request Method to Make API Calls in Freshworks AppsSpeakers: Meet the Freshworks platform expert @Raviraj When:24th March 20225:30 pm IST (India)| 1:00 pm CET| 12:00 pm GMT (London)Check your time zone What will we cover?In this session, we will go over making API calls with Request Method from the Freshworks apps, what does the platform offer for security, the limitations involved, and the options to overcome the limitation.Making API requests are critical for the integration apps and to retrieving and modifying the data on Freshworks products. Security is an important aspect as these transactions happen over the internet and require authentication and authorization mechanisms to securely share the data.What will you learn? How to make API requests from Freshworks Apps Why use the Request Method feature of the platform?
Hey Community! The 5th edition of the CX review is out. We surveyed experts and practitioners to identify and unveil CX trends that will likely play out in 2022. Read it here. And this is your chance to explore the topic with our in-house specialist, Meeta Sharma. Grab a cup of coffee, and hang out with us on 28 February at 9:30 AM PT to dive deeper into these CX trends. Ask questions, get insights, and network with your peers. To help you get a head start on the coffee chat, here are some of the high-level takeaways from all the interviews and research we did: There will be more CX representation at the top table. The role of a CXO will become essential and hence more defined. CX veteran Greg Tucker shares the defining tenets of their role. Basics, consistency, and focus will define customer experience in 2022-Gurnoor Dhillon, CEO at GoToko explains why simplicity is the ultimate sophistication. Experiences will move from automation to prediction. It would mean that CX teams will
We are super excited to kickstart our latest initiative “Community Hours” on the occasion of the second community anniversary! It would be a monthly virtual catch-up to connect and learn from the experts in the community and know more about the Freshworks Developer Platform.Topic: Types of Apps You Can Build Using Freshworks Developer PlatformSpeakers: Meet the Freshworks platform experts @satwik and @Saif When:24th Feb 20225:30 pm IST (India)| 1:00 pm CET| 12:00 pm GMT (London)Check your time zone. REGISTER NOW What will we cover:In this session, we’re going to showcase how with different ways you can build the apps and unlock opportunities with Freshworks. As an attendee, you will get to know how to solve business problems based on the app distribution model that works for your use case. We will also delve into standard requirements developers often recognize to take their apps to users.What will you learn? App Platform Apps for Custom Problems Apps for Common ProblemsCode Cover
Masters of Moment: Matt Abrahams | Episode 3LinkedIn Live
For the third episode, we want everyone to understand one major thing; customers want to be heard. They care about being acknowledged and feeling understood.However, listening can easily become a background event; an activity occupying your surroundings, but not your consciousness. The difference between simply hearing what’s being said and really listening is attention.Cultivating attention opens up [mental] pathways that let you focus on customer problems better.Join us on Wednesday, Feb 16th, 2022, along side Alan Berkson and Matt Abrahams, as they talk through cultivating the sense & skill of active listening.To register for the event follow through to the event page below, and if you’d like Matt to answer some of your questions, write them down below!
2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences – so thank YOU, for participating, sharing and welcoming new members! We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between. MODERATORS OF THE YEAR @hemanth.ramya, @Keer, @harshaa.sridhar – our champions taking care of the Customer Experience board, from support to hosting AMAs! @gururag.kalanidhi, @Aishwarya Parthasarathi, @Manasa Kumar – our heroes holding down our Sales & Marketing discussion board! @rajagopal.baladhandayutham, @sanofar.allahpichai – the team moderating conversations & discussions taking place on the Employee Experience categor
Hey Community folks,Before we wrap up 2021 (and our 12 days of Refresh Community), here’s a bonus video from CX consultant and subject matter expert, @Micah Solomon In this video, Micah Solomon shares his take on the topic, ‘How to avoid customer service pitfalls’ - a series of easy to remember best practices that a support agent can immediately include in their own conversations.Avoid defensive language Remember to smile, including when you are on the phone Beware of the cliff of dissatisfaction Remember that you can offer far more than mere transactional value Expect things to go wrong - and be prepared.If you would like to know more, or have a question for Micah, feel free to add it in the comments below. Until next time,
📣Calling all Community members,The Refresh Community should be your one stop solution to learning more about your Freshworks products, from experiences shared and lessons learnt. One of the many ways we are trying to reach this goal is by launching threads such as this that encourage our customers to share their best practices. We believe it is the best way for you to get the most out of your product at any given time. So here it goes - How are you managing the holiday rush and making your customers smile using Freshworks? (We know you do) Go ahead, share your stories/ideas/thoughts in the comments below It can be invaluable to the larger community of entrepreneurs like you, especially since the holiday season is here. #FreshworksHolidayChronicles
It’s been four months since we launched The CX Review - a monthly publication that breaks ground on all things CX. Since launch, we have explored how CX champions can navigate uncertain times by leaning into principles of customer centricity (Issue 1), how they can help chart a clear path to business growth (Issue 2), lean into technology to improve their latitude of actions (Issue 3) and get better at shaping customer journeys that deliver impact and delight (Issue 4)Every issue is grounded in tactical advice and wisdom from CX experts and practitioners around the world. We invite you to read, explore and subscribe to The CX Review to get unlimited access to expert tips and insights on CX on a monthly. NEW: Now you can LISTEN to all articles in The CX Review. Click on a story to find a link to audio!
Hey folks!As the festive season draws close, and our decorations are pulled out of storage boxes (who am I kidding, I already have mine up!), we thought there was no better time than now to mix, mingle and make merry with our Refresh Community members. Right on top of our holiday wish list is a Happy Hour Meet-up with IT expert, Stephen Mann @manns and YOU, over Zoom. Yeah, you heard it right!Before we get our FIRST ever virtual meet started, we wanted to hear from you, our community members for whom we’re planning this. Which one of these topics would help you achieve your goals next year? Best practices for service desk adoption Your wins and struggles in service management Metrics that matter in a service desk Agent productivity in a world of hybrid work Choosing the service management framework that works best for you Your everyday life as an IT professional Others Let us know in the comments below? We are over the moon to be organizing this, and can’t wait to see you a
Hello there fellow members! If you’re on the community and see weird things taking place (conversations going missing, categories not being available, changes in the home menu etc.) do not worry or panic!We’re making some due changes that will help with the next phase in the community as we look to bring together more members, better spaces for discussions, additional programs and most of all structure. In the upcoming week, look out for our updated and newest articles on the changes, how to navigate the new community space, where & how to ask your questions, what it means to be part of our community and so on! We want to ensure we create the right space & environment for our members to learn and connect as easily as possible. Shoot us an email at firstname.lastname@example.org, should you have any concerns, questions, or ideas! --RS
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