+9
Presenting ‘The Expert Corner’, a series of audio notes with experts and thought leaders across segments to help you power up your work, every week.
Today’s Agenda: Barclay Rae, IT service management consultant and author shares his expertise on ‘The Anatomy of a Service Call’.
In this 2 minute video,
Take a look.
+9
Love this!
+10
Great to see
+2
Its too easy to views these interactions as tickets, calls, incidents etc, whereas this is a highly complex human 2-way communication. Once that is understood then the Service Desk operation tends to get more support.
Its too easy to views these interactions as tickets, calls, incidents etc, whereas this is a highly complex human 2-way communication. Once that is understood then the Service Desk operation tends to get more support.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
