The Expert Corner

The Expert Corner | Episode 2: Are you contributing to problem management?

  • 1 November 2021
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The Expert Corner | Episode 2: Are you contributing to problem management?
Userlevel 5
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Hey!


In our second edition of ‘The Expert Corner’, @BarclayRae explores the world of problem management. Frontline roles play a crucial part in contributing to problem management, and many a times that can be overlooked.

Find out how you can address problems in your day to day operations:

 

Until next time,


1 reply

Userlevel 6
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It’s great to hear the things that service desk analysts shouldn’t be doing as well as what they should be doing in respect of problem management. There’s also something that’s covered but not explicitly that’s worth calling out - the quality of ticket data and its importance, from categorization to the logged resolutions, in helping with problem management.

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