Another day, another episode of the Expert Corner.
Today we bring to you Barclay Rae’s inputs on knowledge management. Check it out below -
Using knowledge articles: It is important to track articles that weren’t very helpful and share feedback on the why that was the case.
Writing an article: Put yourself in the shoes of the person who will be reading the article to make it relevant.
Managing knowledge articles: Always measure the success of it - was it helpful? How often was it used?
Until next time,