The Expert Corner

The Expert Corner: Episode 4: What are your Knowledge Management tips?

  • 9 November 2021
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The Expert Corner: Episode 4: What are your Knowledge Management tips?
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Another day, another episode of the Expert Corner. 

 

Today we bring to you Barclay Rae’s inputs on knowledge management. Check it out below -

 

Using knowledge articles: It is important to track articles that weren’t very helpful and share feedback on the why that was the case.

Writing an article: Put yourself in the shoes of the person who will be reading the article to make it relevant.

Managing knowledge articles: Always measure the success of it - was it helpful? How often was it used?

 

Until next time,


1 reply

Userlevel 6
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Great to see @BarclayRae calling out the need to ensure that the IT knowledge base isn’t a place where valuable IT knowledge goes to die. His tips help to address this sadly all-too-common issue.

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