API and Webhooks

Hi,I'l like to use powerbi to make some reports.I discovered this: https://apps.freshdesk.com/freshdesk_on_powerbi/Looks great.Then I received the mail below, then nothing.Do you know what I'm supposed to do?ThanksMatthieu

Applicable plans: Forest/Enterprise You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever.  If you are on the Forest or Enterprise plan, just drop a comment on this post to learn more!

In our ticket fields, we have the basic choices for sourcesHowever, when I go to create a ticket on behalf of a customer in the tickets section, under the source dropdown, only “Phone” is selectable. How can I set this up so that the other options are available from that dropdown?

Hi,When we use the handy FreshWidget generator from the Admin tab, it generates the scrips and such to put a "Support" button on our website that autosubmits to FreshDesk.  That is very handy.However, how do we autofill fields in the form that this FreshWidget pops up?  For example, we'd like to set the requester field on the form to be the email that the user has used to login to *our* website, instead of making them type in the email.I don't see this documented anywhere, and unfortunately, without being able to autofill the Requester field, FreshWidget is not of much use to us.Thanks

I've created tickets by email and by portal.They all say "reported via phone".How can I change this?Thanks,Ricky

When I attempt to create a solution article from URL using the Article creation API, I get the following errors:  "description": "Validation failed",    "errors": [        {            "field": "title",            "message": "This field cannot be empty",            "code": "missing_field"        },        {            "field": "description",            "message": "This field cannot be empty",            "code": "missing_field"        },        {            "field": "folder_id",            "message": "This field cannot be empty",            "code": "missing_field"        },        {            "field": "status",            "message": "This field cannot be empty",            "code": "missing_field"        }    ]I have all of these values set in the API call.  I have tried all sorts of formatting to make sure that the values are the correct type as well.  I am using postman currently, but I have also tried just running this in powershell with the same result.  I am sure that there is some

Hi There Freshdesk is missing a very basic feature. You are not able to schedule a recurring ticket, for example weekly/monthly/annualy.  In most industries today there are requirments to perform certain repetative actions such as maintenance and preventative maintenance. These are critical tasks and if you forget, it could have serious consequences. We must be able to create a recurring ticket in Freshdesk that will automatically create these task as per the planned schedule.Please Freshdesk I notice this has been requested before and we really require this functionality to be added.

Is there a way to register a new custom field on a object using pure api calls?As part oi an app custom installation procedure, I want to create an additional custom field on the client object, but cannot find a way to perform this task using the API.I can see that I can get a list of custom fields, so could ask the admin person to perform the task on my behalf, but this will not give a good customer experience.

Hi,Since yesterday I cant change or add more "Type" options in the Ticket Fields.When I save the options that I need, appears  an error: Your ticket field could not be saved. Please try again.This error only appears in the Sprout Plan. The Blossom Plan dont have this error.

Hello,when we work with 3rd party support teams (outside the organization) we use the forwarding function. That works.They we do get a reply from the 3rd party and it get’s added as a private note to the existing ticket. That works as well.But now we want to reply to the 3rd party as we might not be happy with the solution or we have ongoing conversation to this topic:I cannot reply to a private note I can use forwarding, but the private information will not be added and so the mail is missing the conversation.Beside the fact, that of course an API would solve all these issues - how do you work with 3rd Party companies and the issue mentioned above?Best ReagrdsLinus 

As I understand it, I would need to imbed a valid agent's username and password in any API request. This is somewhat impractical - I am the owner and don't want my username and password made available to my programming staff; they don't want their passwords available to each other or to me, for that matter. As a small company, I will have only 3 agents altogether, so adding a non-functional API agent would be relatively expensive.Suggestion (if you agree that this type of agent could/should be free) - create an Agent restriction called "API agent" that doesn't have any authority other than to use the API -- one that doesn't chalk up a fee as a regular agent.

If there a way to use a widget so the widget is always open and embedded in the middle of the webpageI would like it to be always open as it is on this website https://www.directline.com/car-cover/contact-usI can only place it bottom left/bottom right with a help buttonIf I try and use an iframe, it no longer appears bottom left or right, but the content does not load. 

Hi,  I'm trying to test the API in Postman but I am having some difficulty with authentication in Postman.  The images below are 1) the recommended curl from the api documentation and 2) how I am translating that to Postman.  I am using the example to prevent from posting any sensitive info, but I use my url and API key in the same format.  Can anyone recommend how to get up and running in Postman?

We'd like to create a dropdown input on a "Custom Installation Page" populated by "ticket type" options. This is a system field, but the options for it can be customized by admins. So rather than assuming they're the default "ticket type" options, we'd like to look up the values using the REST API and populate it with those. That way the options are always up-to-date and accurate. The problem we're running into is there doesn't appear to be an easy way to make this API call. When using `client.request`, it doesn't matter whether you're calling Freshdesk or some random third-party domain. You still need the complete URL and a way to authenticate with it. And it seems the only way to get that is by making the user manually enter it. I guess I'm having a hard time believing that if you want to make a call from a Freshdesk app to the Freshdesk API, using the Freshdesk client library, it requires a human to manually enter a bunch of info that the system should already have. What am I missin

Hi,we are using Azure Data Factory copy function to get data from Freshdesk and copy it to Azure Storage (Data Lake) using the REST API. This has recently stopped working with Bad Request error 400.The connection is successful it’s the getting the data bit from the Freshdesk view that is failing.Have there been any changes recently that could explain this? Interestingly the same thing in Microsoft Power Business Intelligence still works. Thank you in advance for any responses, much appreciated.Ravi

I see the endpoint firing, and I see how that stream is constructed from the attachments sample, but it doesn’t use the normal Api endpoint auth, it only returns 403 Unauthorized whenever I try./api/_/attachments is the endpoint I’m referring to. How do we Authenticate with it ?

Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to connect freshdesk with other applications like asana and all?

Hi, i want to search tickets on basis of Title or Description with the help of API.So far i can get all the tickets or a specific ticket using this "/api/v2/tickets/" but i would like to know if there is a way to filter/search using a specific key word with the API.Something like this "/search/tickets?term=bug" or /search/tickets?query=bugThank you

I am attempting to set up a Webhook Freshdesk automation to PUT ticket data into my CRM. I need the company_ID in the data but cannot get anything to come through with the other fields.I have tried all of the following:{{ticket.contact.company_id}} {{ticket.contact.companyid}} {{ticket.company.id}}} {ticket.company_id}} {{company_id}} {{ticket.contact.department_id}}None of these returns any value at all. What is the correct tag for pushing the ID of the company?

Whenever the Agent or Admin opened the particular ticket the following error is popping up “You are not authorized to perform this action”, We are using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. It is more priority for us, so please give us the solution as soon as possible.

Hi all,I try to create a note to an existing ticket with an attachment without success.I try with the API example without issue : curl -v -u APIKEY:X -F "attachments[]=@test.jpeg" -F "attachments[]=@test1.jpeg" -F "body=this is a sample ticket" -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'But i want to try to add an attachment with Json, like :curl -v -u APIKEY:X -H "Content-Type: application/json" -d '{"attachments" : {"0":"test.jpeg"}, "body": "this is a sample ticket"}' -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'Result : {"message":"We're sorry, but something went wrong."}It's possible ?Thank you in advance.Regards,Hugo

Hello,We as a company have only recently started using Freshdesk following leaving an old ITSM solution. I can’t see anyone has mentioned this in the forums or from searches online so I thought I’d message here.We support a large number of schools for their IT issues, teachers are generally always teaching and they will say to us to contact them at say 12pm on Wednesday.In our old ITSM we could put the ticket on hold/pending and set it to open on a specific date/time by setting this in a field, the ticket would then change to an open state once that specific date/time is reached.I can’t see any way to do this in Freshdesk. I know you can use the To-Do list feature to set a reminder but this doesn’t take the ticket from a Pending state to an Open state, it just sits as Pending requiring the assigned user to set it as Open themselves. Is there a way for the To-Do list to automate this to set as Open? If this was possible then that would be a really good solution for usDoes anyone have an

Hi everyone, I have a problem when i create a SSO SAML between Freshworks and Azure AD.I make all the parameter with the tutorial but i have an error when i try to connect with SSO.Look at that :If anyone have an idea ?Or something to try ?Thanks a lot :)Alexandre

Buen día,Tengo problemas de conexión con mis cuentas de Freshdesk y Freshchat. No consigo que funcionen correctamente ni sincronizar mis contactos.Ya me he puesto en contacto con otro soporte, pero ninguna de las soluciones ofrecidas ha sido funcional.Quedo atento a vuestro apoyo.Atentamente.