When you publish it, Freshworks collects the payment on your behalf from the customer. when you published it, did you not set up an account with Fresh to pay you?

Unfortunately no. There is no place where we could enter our payment details. And we are not paid anything. 

I would get on to the marketplace team, you may need to be an SI partner to be paid. 

I couldnt find any email id of the marketplace team. Any help on it would be greatly appreciated.

It’s great to see your apps gaining traction in the marketplace! Regarding the payment process, have you checked if Freshworks has a dedicated payout system or if payments are processed through a linked account? Clear payment options are crucial for developers. By the way, if you're into video editing, Wink Mod Pro APK is an excellent tool for quick and high-quality edits. Hope you get clarity on the payment soon!