Debunking the top 10 myths about Chatbots
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Hi folks, I’m Navin, a technical writer here at Freshworks. I’d love for you to join our upcoming Freshdesk Latte & Link—an informal, three-day, text-based conversation, live from November 12 - 14, 2024! It is focused on helping you make the most of Integrations in Freshdesk. This is an opportunity to discuss and learn more about using the different apps you can integrate Freshdesk with to improve your customer experience strategy. We’d love to hear from you, so please send us your queries, and our experts will respond within three days. Topics include navigating the Marketplace, Integration best practices, suggestions/feedback on existing integrations, and new apps you’d like to see in the Marketplace.Whether you're new to Integrations or looking to dive deeper, get the answers you need at your convenience.Here are some of the most commonly installed apps we have recently launched, for which you can raise queries:CRM - Salesforce, Hubspot, and Pipedrive (Connector Apps). These ap
Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.Currently, Freshdesk only supports Instagram comments and hasn’t integrated with DMs yet.The question is why? This is really important for customers, for me is a “must have” and now I’m thinking in moving to another platform because i really need to have all channels in one place. Please Freshdesk team, let us know if you have this feature in short term backlogThanks in advance
Hey,as you can see, I am authorised on the freshdesk app in our slack channel. My colleague who took this screenshot is not. Please advise how to authorise him? When he adds Freshdesk to his Slack app, he gets this:(the settings button top right doesn’t do anything)But when I add it to my slack app, I can see open and pending tickets and reply directly from Slack.Please advise. Thank you
Seeking Advice on Freshdesk Integration Best PracticesOur team is currently using an individual's API key to integrate Freshdesk with our company website. While this works, we are exploring better or more secure alternatives.One suggestion was to purchase a separate Freshdesk license solely for integration purposes, which would provide its own API key dedicated to this functionality. However, we want to know if anyone here has experience with other approaches or recommendations for managing integrations securely and efficiently.We’d appreciate any insights or suggestions based on your experience. Thank you!
Hello, I found some old posts about this but no solution. Tried to google a bit for it as well but I guess I’m searching for the wrong key words. I don’t want to see the quoted text when I get a reply from a customer in my ticket. Eather remove or collapse the quoted text. Is there a built-in function for this or current app or can it be done making an app ? Comments include full comment history | Freshworks CommunityCreate an email delimiter to clean up the replies flow on ticket interface | Freshworks Community Kind regardsDaniel
I connected Freshdesk to Zapier for a trigger “new ticket”.Many of the fields returned have a value of “null”But the biggest problem, there is no data for many of the fields. It isn’t passing the name or email of the requestor. What’s wrong? Is the integration broken?Requester name, requestor email, requests first name, requestor last name, type, tags = all of those are blank - returning no data.
Hi, I am trying to integrate Freshdesk with our existing tools and I have a dilemma.Today, I use 3CX for our telephony and it is already plugged to our custom CRM (to get the contact information and track the calljournaling).Now, I would like to also plug Freshdesk to :create a trace in Freshdesk for every call (in or out) using 3CX create a link between Freshdesk and our custom CRM to share the contact information and several data related to their companyI found I could easily plug 3CX to Freshdesk to create new tickets / create new contacts but then I don’t get this information into my CRM and I need to create a link so that the CRM can get the data from Freshdesk.Or I can keep my link 3CX/CRM but then I need to be able to create automatically tickets and update my contacts from this CRM.In both cases, I have no idea how to plug the CRM to Freshdesk. I may add that I am using Blossom.
Does anyone know if its normal behavior for the connector to expect that all fields / properties coming from HubSpot should be mapped with those in Freshdesk else it will not allow any mapping i.e. It’s an all or nothing situation. This would also mean I have to create all those other unnecessary fields coming from HubSpot into Freshdesk as well.Is it not possible to select the fields you want to map instead of it dictating that we should map all the fields?I am trying by all means to avoid having to use an API to integrate these systems.
Please include the requester details in below endpoint:: /api/v2/search/tickets?query=[query]
Hi, I was on a call with our new account manager and she pointed me in the direction of this app: Steps From how she explained it, it was exactly what i was looking for after years of wishing FreshDesk had that functionality.. so I was over the moon. Only to realise, the app is now deprecated and doesn’t install! The developer email just bounces too so its been completely discontinued Is there anyone with a known alternative to this app or anyone knows any devs/if FreshDesk is working on replacing it?
Has anyone come across a way of having Out of Office in Freshdesk set by Out of Office in Outlook? I am always in favour of only having to enter something like that into one system, rather than two, or more!
I found the above thread that shows as “solved” but it does not appear to be the case. Zapier still does not seem to be receiving several key values from Freshdesk, making the integration basically pointless.I created a new integration and a new Zap, and as you can see several key values like URL, Requester, Requester Company Name, Description, etc. are NULL.
Hello everyone, I want to know how to integrate Freshchat with document 360 (https://document360.com/).Doc360 is our external knowledge, we want to integrate it with the SOLUTION of freshdesk, then we our customers create a new ticket, they can see the related articles automatically, not need to switch to another system. Thanks,
