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I am not able to locate the Email Notification template for Occasional Agents. Is there one or am I just not seeing it?
Sorry for missing this out. Hope your concern was sorted.
At Freshdesk, We do not have an email notification that is specifically sent to Occasional agents. All the agents would receive those email notifications that have been toggled on under Admin>Email notifications.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
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