I wish there was a configuration setting to stop FreshCaller from creating FreshDesk tickets for abandoned calls. We don't run our call center 24x7 so we have several abandoned calls during off hours, and a few during operational hours. The getting a couple of dozen unwanted tickets in FreshDesk every day for abandoned calls is annoying.
I love how it creates tickets for Voicemails, because that is an action item we need to follow up on. However, calling back and abandoned call number rarely makes sense and we are not going to do it. There are all kinds of reasons people hang up and us calling them back is not something we want to do.
If there were a simple flag that says, "create tickets for abandoned calls (yes,no)" so I have some control, that would be a great feature add and would reduce workload and frustration.