Freshcaller widget in Freshdesk

  • 13 February 2019
  • 1 reply
  • 16 views

Has anyone else had this issue.  We are not able to connect to any extension when placing a call to a customer if the extension has more than 1 digit when using the keypad.


Our office using Chrome and I have confirmed that we have the latest version.  We use Chromebooks as well.


Any help would be greatly appreciated.  



1 reply

Hi Robert,


Thanks for reaching out.


I believe we have not encountered this issue earlier, internally we use Freshcaller and have had no trouble in inputting the extensions that constitute more than 1 digit. 


If you don't mind sharing the number you tried inputting, we could have it checked from our end. :)


Thanks,

Monica

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