Its been 4 days I signed for trial and trying to get an answer

Its been four days I signed up for trial and trying to evaluate Freshcaller.  From day one I am asking a simple question and also requesting for a demo. For god sake someone respond. Its horrible.  

The question is "I don't have a phone system, VOIP service currently. Can I just but Freshcaller Phone credits, a number, add contacts and start calling? What are the prerequisites to do calls in Freshcaller. "

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