The Service Reporting

  • 10 August 2020
  • 1 reply

Has anyone had trouble with Freshcaller's service level reporting? We've recently switched from Five9, and it seems like no matter how I try to calculate service level in Freshcaller we are consistently 5-10% lower than we should be.

1 reply

Dose they usually don't reply or they just don't reply on public :grin: