Question

How to use marketing apps in fresh chat to chat in whats app

  • 15 March 2021
  • 1 reply
  • 50 views

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. 
honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats app


what is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app


1 reply

Hi @mohmmed shek zen - Unfortunately, WhatsApp’s template messages (notifications) cannot be sales-y in nature, so we cannot send marketing updates via notifications on WhatsApp. There are other ways of using WhatsApp for marketing though. 

1. Using Opt-ins on different channels like your Website, emails, mass SMS campaigns
2. Using Click-to-WhatsApp ads in Instagram and Facebook
3. Getting people on WhatsApp using the above steps and then using a bot to create quizzes on WhatsApp

This blog tells you how WhatsApp can be used for marketing and sales.

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