Hello!
A following use case example:
Contact creates a ticket that comes to Freshdesk and a Contact record is created for the person. After x time period (for example, 6 months) and no other activity (like further tickets have been raised by the Contact), we would be able to hide/encrypt the identifying data from the Contact record (name, email, etc.) for legal reasons. If the contact would send a ticket again after this, the data would be again unhidden. All tickets data from should still be acccessable for reporting purposes, if needed. This would mostly be related to tickets that are “feedbacks” in nature.
I understand that deleting a user would mark all upcoming contacts as spam. Is there any way to “just delete”, without marking as spam?
Any other ideas on how to potentially approach this sort of a use case?
