How do I add a solution to a ticket if it doesn't appear as a suggested solution? I've used all the same tags and it's just weird that it isn't showing up.
Best answer by Keer
If not, can you try clicking on the solution suggester icon and try searching for the artcile?
You can think view the artilce of click on insert link to insert the link in the reply
Also ensure that the solution article is published in your portal. Can you try this and see if this helps?
Looking forward to hearing your inferences. Thanks!