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Adding Solutions to the Tickets ?.

  • 23 June 2021
  • 1 reply
  • 9 views

Hello,

 

How do I add a solution to a ticket if it doesn't appear as a suggested solution?  I've used all the same tags and it's just weird that it isn't showing up.

 

thanks

alexsunny

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Best answer by Keer 23 June 2021, 15:32

Hello @alexsunny123, good day! Ideally if the keywords match, the solutions would be shown. 

If not, can you try clicking on the solution suggester icon and try searching for the artcile?

Adding suggested solution 

You can think view the artilce of click on insert link to insert the link in the reply

Inserting solution article link 

Also ensure that the solution article is published in your portal. Can you try this and see if this helps?

 

Looking forward to hearing your inferences. Thanks!  

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Userlevel 4
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Hello @alexsunny123, good day! Ideally if the keywords match, the solutions would be shown. 

If not, can you try clicking on the solution suggester icon and try searching for the artcile?

Adding suggested solution 

You can think view the artilce of click on insert link to insert the link in the reply

Inserting solution article link 

Also ensure that the solution article is published in your portal. Can you try this and see if this helps?

 

Looking forward to hearing your inferences. Thanks!  

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