Auto Add CC in for tickets from certain customer

  • 23 February 2017
  • 2 replies
  • 74 views

Hello all,


I've had a request in from a customer contact to be cc'd into all tickets created by that company. I've had a look through dispatcher, observer and supervisor but can't find the option I need.


According to https://support.freshdesk.com/support/discussions/topics/22197 I can use dispatcher however checking in dispatcher rules I don't have the option to apply the rule only to one company/customer - has this feature been removed or deprecated?


Appreciate any assistance, thanks :)


This topic has been closed for comments

2 replies

Userlevel 4
Badge +12

Hello Chris,




This feature is very much available in the Dispatchr rule. You can set up the rule similar to the one described below :




Conditions : Company name is -> ABC




Actions : Add a CC 




Here's a snapshot of the option in the dispatchr rule :





image






Cheers!





Thanks very much - I completely missed the 3 little selection boxes for the different fields!