Part of activity is recurring and we need to remind some of our customers to send us specific information/document every month / every quarter / every year.
I know which companies have to receive those messages from my custom fields.
Can I schedule from Freshdesk a recurring automatic email that would create a ticket so that my customer only have to answer to it ?
Today, I use Blossom.
Best answer by Keer
Another workaround, you could make use of any third party event scheduler like Google Calendar to trigger an email to the support email address whenever an event is due.
In that way, you wouldn't miss out on any notification as they would all come in as new tickets on your portal.
Let us know if you have any furtehr queries on the same. Thanks!