Is it possible create a custom field, i.e TEST in the Company Field section with a value “TEST” and make it visible in the ticket form creation in the Customer Portal?
Best answer by hemanth.ramya
At the moment, company fields would not reflect in the ticket form of customer portal. However, you can create a similar ticket field under Admin > Ticket fields and this would be shown in the ticket form. Once the information is obtained in this ticket field post ticket creation, you can update the custom company field (created under Admin > Customer fields > Companies) via automation webhooks (Admin > Automation ).
Freshdesk API to update company and its fields: https://developers.freshdesk.com/api/#update_company
Feel free to drop a note or write to firstname.lastname@example.org for any further queries and we would be happy to help! :)
Freshdesk Community Team