Facebook within Freshdesk

  • 5 August 2021
  • 0 replies

How do others utilize Facebook within Freshdesk.  It is very nice how the twitter posts feed into the Social area and you can review without every tweet becoming a ticket.  Would be great if you could monitor Facebook posts in the same way without them becoming tickets.  I understand you can use the filter for key words but it would be nice to have a social media agent you can monitor the entire Facebook flow without leaving Zen.  THen being able to convert specic posts they see into tickets manually.

Are there some marketplace apps that some have utilized that provide greater functionality with Facebook/Fresdesk in this way?  Would be nice to have it contained within Fresh and not having to leave to a third party app.

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