Looking at moving from zendesk and signed up for a trial but cant find any details on how to do this??
has anybody moved from zendesk and this actually possible ?
I have seen I need a backup file but it doesnt state what type of file is needed or anything
Hope you can help
Hi Dave,
Happy New Year!
You would need a XML export from Zendesk to import your data from Zendesk to Freshdesk. Once you have the XML file ready, please go to Admin->Account-> Import from Zendesk . Please enter Admin Credentials of your Zendesk account , upload the file and you should be set.
Please let us know if you need further assistance.
Regards,
Sudharshan
+12
Hi,
We've an app that can help you with the data migration from Zendesk. For more details , please visit Migrate from Zendesk
Cheers!
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