We often receive this ' support hero - failed searches recap' whenever our client failed to find related articles for their queries. May I know how to trace back the clients details that triggers the ' support hero - failed searches recap' ?
As the image below, we would like to trace back the users that triggers below automated ticket. This details would be helpful to us to offer the assistance to that specific clients’ need.
Best answer by Keer
You can reach out to Support Hero team for more details on the same. If you have any further queries on the Freshdesk, please post them here and we’d be glad to help. Have a good day!