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How to trace back the clients details that triggers the ' support hero - failed searches recap' ?

  • 5 July 2021
  • 1 reply
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Navagee
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We often receive this ' support hero - failed searches recap' whenever our client failed to find related articles for their queries. May I know how to trace back the clients details that triggers the ' support hero - failed searches recap' ?

As the image below, we would like to trace back the users that triggers below automated ticket. This details would be helpful to us to offer the assistance to that specific clients’ need.

 

 

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Best answer by Keer 6 July 2021, 02:38

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Keer
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Userlevel 5
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Hello @Navagee, I hope you are doing well. It looks the mail’s triggered from Support Hero’s end as mentioned here and is sent to your support email address, because of which it’s getting converted to tickets. We can confirm that this triggered from the Freshdesk’s end. 

 

You can reach out to Support Hero team for more details on the same. If you have any further queries on the Freshdesk, please post them here and we’d be glad to help. Have a good day!

Cheers, Keer, Freshworks Community Team

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