Hi, i'm Laurens and newbie in regard to Freshdesk.
We installed freshdesk a month ago and it is working like a dream exept for…..
Feshdesk is reading 3 different IMAP mailboxes and sometimes we noticed that emails are not picked up by Freshdesk. For instance on a typical day 20 emails are delivered to the email box but only 18 are picked (read by) up by Fresdesk.
The emails which are not being read by Freshdesk are normal emails.
We cannot figure this one out. Any idea how to debug this or where to look?
thx in advance, Laurens
Best answer by naresh.narendernath
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