Integraged it and it show reports by Second Level Dependent Variables

  • 18 May 2020
  • 1 reply
  • 9 views

 


Hi - I am trying to get reports split by second
(or third) level of a dependent variable. I am aware of the function to
filter by all levels of the dependent variable but actually would like
to see it in one graph.

I am also planing to use the services on our blog as well but the issue is limiting us.


Does this work in the build-in reporting?

Thanks :)




hemanth.ramya 9 days ago

Hello @mftldbilal123,

 

Apologies for the delay in getting back here. You would be able to make use of the filters available inside metrics/widgets in Analytics to filter tickets based on the second level and third level values of a dependant field.

 

pqimwylcd482jjcq5xugqq85rqdy5akn-q_1596569303.png

 

Cheers,

Freshdesk Community Team

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Userlevel 1

Hello @mftldbilal123,

 

Apologies for the delay in getting back here. You would be able to make use of the filters available inside metrics/widgets in Analytics to filter tickets based on the second level and third level values of a dependant field.

 

pqimwylcd482jjcq5xugqq85rqdy5akn-q_1596569303.png

 

Cheers,

Freshdesk Community Team

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