I want to know how to integrate Freshchat with document 360 (https://document360.com/).
Doc360 is our external knowledge, we want to integrate it with the SOLUTION of freshdesk, then we our customers create a new ticket, they can see the related articles automatically, not need to switch to another system.
Best answer by Keer
If you are looking to integrate it with Freshdesk, you can navigate to Admin → Apps and install Document 360 app (https://www.freshworks.com/apps/freshdesk/document360/) from Freshworks marketplace.
Please find the steps here → https://docs.document360.io/docs/en/freshdesk on how you can set this integration up.
I hope this helps! If you have further queries, please post them here. Have a good day!