I am looking to make agent performance report across Freshdesk, Freshcaller and Freshchat all into one report and visualisation for a given time period.
Best answer by hemanth.ramya
View originalLooking for the best way to report across Freshdesk, Freshcaller and Freshchat products
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- Community Manager
- 604 replies
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2 August 2021
- Answer
Hello Josh,
With Freshdesk Omnichannel plan, you get insights on agent performance across different channels in a single Analyticsreport. Altogether, you can customize and compare metrics from Freshdesk, Freshchat, and Freshcaller. Refer to the article to get detailed insights on the same:
Feel free to drop a note here for any further queries and we would be happy to help! :)
Cheers,
Freshdesk Community Team
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