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Order folder articles alphabetically Z-A

  • 22 April 2021
  • 6 replies
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Is there a way to order tickets alphabetically from Z-A rather than from A-Z?

 

We currently have manually sorted tickets which have titles with versions at the end (like "XXXX 1.2.3" where XXXX never changes) but want to switch to alphabetical ordering so the highest numbered versions show at the top. 

 

Is there a way of doing that?

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Best answer by Keer 22 April 2021, 14:18

Hello @colmose, good day! As of now, you can sort all the articles by dragging and dropping them manually. if you are in Blossom and above plans, you’d be able to choose one of the options in the folder settings for automatic ordering as below:

 

Sorting sollution articles

That said, we shall pass your feedback to our product team to see if we include Z to A as an option here and see if we can take this up in the future. Have a good day!

 

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Hello @colmose, good day! As of now, you can sort all the articles by dragging and dropping them manually. if you are in Blossom and above plans, you’d be able to choose one of the options in the folder settings for automatic ordering as below:

 

Sorting sollution articles

That said, we shall pass your feedback to our product team to see if we include Z to A as an option here and see if we can take this up in the future. Have a good day!

 

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Yes, we currently manually reorder the articles but I want to automate the process and set the order programmatically or automatically to be Z-A. 

 

 

Hey @colmose,

We’ve raised your request as a feature request to the product team and we shall keep you posted on this topic regarding the same.

Cheers!

Hello @colmose,

Thank you so much for raising this question as i was also looking for this one. Also, thanks to the team for quick response and the solution.
Keep it up.

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Cheers, @harrymat! :) 

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< high-fives @harrymat  >

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