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Remove Image from ticket sent in email

  • 25 June 2021
  • 1 reply
  • 9 views

I have an open ticket that a client has replied via email to. In the email was an image that is now in the ticket. I need to remove this image due to its content. can this be done?

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Best answer by Keer 25 June 2021, 13:59

Hello @GOODY, I hope you are doing well. If it’s the ticket description you can edit it using the ‘Edit ticket details’ option as highlighted in the image below: 

 

Edit ticket details

However, you’d not be able to edit the client reply in a ticket. A workaround here is to split the reply to a new ticket and delete it.  

Split reply to a new ticket.

I hope this helps. Thanks!

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Hello @GOODY, I hope you are doing well. If it’s the ticket description you can edit it using the ‘Edit ticket details’ option as highlighted in the image below: 

 

Edit ticket details

However, you’d not be able to edit the client reply in a ticket. A workaround here is to split the reply to a new ticket and delete it.  

Split reply to a new ticket.

I hope this helps. Thanks!

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