I have an open ticket that a client has replied via email to. In the email was an image that is now in the ticket. I need to remove this image due to its content. can this be done?
Best answer by Keer
View originalI have an open ticket that a client has replied via email to. In the email was an image that is now in the ticket. I need to remove this image due to its content. can this be done?
Best answer by Keer
View originalHello
However, you’d not be able to edit the client reply in a ticket. A workaround here is to split the reply to a new ticket and delete it.
I hope this helps. Thanks!
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