Can we use Macros (Scenario Automations) to send messages to Facebook Messenger? I know that you can send emails with it, can it also handle messages to Facebook?
Best answer by hemanth.ramya
At the moment, we only support email/note triggers in scenario automations. Can you please elaborate more on your business requirements with using this functionality on social ticketing? It would be great if you can detail your usecase with relevant screenshots as well. :)
Freshdesk Community Team