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Setting up new Agents using VPNs

  • 17 June 2021
  • 1 reply
  • 14 views

Hi Everyone!
I am new to the community but not in the business. I am running a big firm which is providing software services to the clients all over the world. 
Sorry, I can’t disclose the company name. 
The issue is that my customer used to get engaged with the customer via the internet calling system. As we are focused on across the world people, we have to switch VPNs to the targeted country so that we bear the least cost of calling. (Sorry, if you don’t understand that)
Anyhow, the problem begins when there is a lot of burden and my employees are unable to switch the VPN to the calling country. Yes! they can do so, but when there is a lot of calls, we missed many in a day in rushy conditions.
i dont want to increase more individual cost to divide the customers actually. Tell me the way out so that the VPN switched to the relevant country automatically.

Thanks

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Best answer by hemanth.ramya 21 June 2021, 14:45

Hello Emma,

 

We are super happy that you are a part of our Freshworks Community.  

For your requirements, have you tried making use of our Freshworks product, Freshcaller? Please refer to this link to get detailed insights on the same https://www.freshworks.com/freshcaller-cloud-pbx/

In case of any further help, feel free to drop a note here and we would be happy to assist! 

 

Cheers,

Freshworks Community Team

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Userlevel 3

Hello Emma,

 

We are super happy that you are a part of our Freshworks Community.  

For your requirements, have you tried making use of our Freshworks product, Freshcaller? Please refer to this link to get detailed insights on the same https://www.freshworks.com/freshcaller-cloud-pbx/

In case of any further help, feel free to drop a note here and we would be happy to assist! 

 

Cheers,

Freshworks Community Team

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