Hi all, We’re trying to get set up here. I’ve created a freshdesk app in Azure, and successfully SSO agents in, grantng agent roles within the azure APP.
However, configuring SSO for contacts gives a completely different identifier so i can’t link it to the same app.
Considering the Azure freshdesk app has roles for both agents and contacts, it seems logical that one azure app is intended for agents and contacts
Am i missing something here? can the SSO method for agents be re-used for contacts without making a new one? if so, how?. If not, what do you do?