Is it possible to have a view with IF conditions like
Show all unprocessed tickets assigned to me Except IF (Type is Warranty AND Status is Pending) OR (Type is Returns AND Status is Pending) ?
I then have 2 other views called Warranty and Returns with Type is Warranty AND Status is Pending condition so these tickets are being shown there instead for my pending view.
What I am trying to do is filter out tickets in my view that has been processed or replied to so they don’t show in my view again. But if customer responds back to ticket, since it will then change status to Open it will re-appear in my view again. I could then decide to reply to it or just select Pending status again and it will not be shown in my view.
Best answer by Keer
Hello @sam1234, good day! It’s an interesting ask to include conditional statements in ticket list view filters. You can include all types and statuses except the ones you are looking to exclude and apply a filter for the same.
For instance, let’s say there are type A, B, and C and statuses - pending, open, waiting on customer. If you want a filter view that excludes Type C and Status pending, you set up the filter like:
Type is A and B
Status is Open and waiting on customer
We’ll have your feedback passed on to our team to see if we can take this up in the future. Also, if you have any further queries, please post them here, and we’d be glad to help.