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Domain verification is still pending after 48 hours

  • 26 February 2021
  • 1 reply
  • 40 views

We are trying to verify our domain on freshworks CRM, we have entered all of the values and host data as CNAME on our DNS servers, it has surpassed 48 hours and it still says pending regardless how many time we press verify.

 

Any help on this would be great, thank you! 

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Best answer by Aishwarya Parthasarathi 28 April 2021, 07:37

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Hello, 

Greetings from the Freshworks community. 

The domain verification has to be completed from the domain control panel end (say Godaddy or any other host where your domain has been hosted), which might take 3-5 business days based on their process flow. 

Kindly reach out to your host to confirm if all the DNS records are verified from their end, post which when you hit verify from your Freshworks account the records will be verified and the domain will also be verified successfully. 

I hope this helps. 

Do reach out to us at support@freshsales.io in case of any further queries, we’ll be glad to help. 

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