Feature Request: Omit "Name' field from Custom Module in CRM

  • 2 April 2021
  • 1 reply

We created a training module.  It will track what courses a Contact (Reseller) has taken and been certified on.  When creating a training we have no need at all for a name field.  This will just incur burden on sales. 

I have confirmed with FW CRM support this is not supported.  I would like to ask that it be made possible.




Best answer by Aishwarya Parthasarathi 5 April 2021, 07:28

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Greetings from the Freshworks Support team. 

As this has been informed already, the “Name” field is a default field in all the modules which can’t be made a non-required field. Since different custom modules require a different setup, we can’t completely omit the name field. 

We shall check with the product team regarding the best suitable solution for this and keep you posted as soon as possible. 

Thanks and have a good day.