Solved

Freshworks CRM mobile app - Able to communicate/messaging via Whatsapp?

  • 9 September 2021
  • 2 replies
  • 16 views

  • Apprentice
  • 2 replies

Hi all,

 

We are planning to use FreshSales (FreshWorks CRM) and exploring the features.

 

We’ve learned that the FreshSales (PC Web based application) is able to integrate messaging with Whatsapp.

 

And there is a also FreshSales mobile app available for mobile device (https://play.google.com/store/apps/details?id=com.freshdesk.freshsales.mobile&hl=en&gl=US),  so the user is able to use it on mobile device.

Would like to ask the following:

  1. Is this FreshSales mobile app (https://play.google.com/store/apps/details?id=com.freshdesk.freshsales.mobile&hl=en&gl=US) would be able to communicate/message via Whatsapp too? 
  1. Is the FreshSales mobile app can be run on both mobile phone & tablets?

 

 

Thank you.

 

 

 

 

icon

Best answer by gururag.kalanidhi 9 September 2021, 05:34

View original

2 replies

Badge +2

Hi Cky,

The ‘Whatsapp for Business’ integration allows your agents to send and receive messages to a Contact’s Whatsapp for solving queries and sending business-specific notifications.


A good example would be orders placed, tickets booked, etc.

 

To implement the Whatsapp integration, a request needs to be raised with Whatsapp from within your Freshsales web application. After reviewing the request Whatsapp will approve the integration. 

However, this functionality is accessible only through the chat widget in the Web application. The Whatsapp integration is not extended to the Freshsales Mobile app.

 

Regards,
Guru 

Hi Kalanidhi,

 

Thanks for your reply.

 

“However, this functionality is accessible only through the chat widget in the Web application. The Whatsapp integration is not extended to the Freshsales Mobile app.” -

-----> Okay so this means the Freshsales mobile app is not able to use any Whatsapp messaging.

Btw, we also came accord this Freshchat mobile app ( https://play.google.com/store/apps/details?id=com.freshchat.agent.android&hl=en), is this mobile app can support messaging using Whatsapp?

 

Reply