Syncing of Calendar in Freshworks Causes Invites to be Sent from Calendar

  • 21 July 2021
  • 1 reply

I have attempted to sync my Outlook Calendar in Freshworks.  Each time, an abundance of invites were sent from my Outlook Calendar to other individuals.  If an individual(s) and I was listed on the meeting as attendees, that individual(s) would receive a meeting invite even if I wasn’t the meeting organizer.  Also the calendar events that were being synced appeared on all Outlook calendars that I have.  

What needs to be done to prevent the sending of invites from my Microsoft Calendar when syncing to Freshworks? 

1 reply


Greetings from the Freshworks Community. 

By default, Freshworks will send out the details about the meeting/meeting invite to the attendees of the meeting. This is the current behaviour to inform the participants of a meeting regarding the appointment with it’s date/time and if there are any changes in the event. 

Currently, we do not have an option to prevent sending these emails. 

I hope this clarifies. Do write to in case of further queries.