Activity status of agents (online and not online)

  • 29 April 2021
  • 0 replies

Hello and good day. 

Is there a way to see the activity status of the agents? maybe on the dashboard? Important would be, active in the system or inactive since about 30 minutes. regardless of whether the agent logs off or logs on in the system. 

Does anyone have an idea how to do this?

Thanks a lot :)

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