Are employees now less likely to call for IT support?

  • 6 September 2021
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One of the interesting stats from an IT self-service survey we ran with Freshworks is the relative level of IT support channels offered…

It shows that email and self-service are now both more popular methods for accessing service and support than telephone:

  • Email – 84% of organizations
  • Self-service portal – 82%
  • Telephone – 76%

But this is the supply-side view, is the demand-side - i.e. your employees - following suit?

Please share your opinion(s) as a response below...


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