Choosing an ITSM Consultant

  • 9 September 2021
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It doesn’t matter whether you need a plumber or an ITSM consultant, it can be difficult to select “the right one” from all the potential options. 

I like Stuart Rance’s simple advice for this - “The best way to select an ITSM consultant is by word of mouth. Talk to people you know and find a consultant that has done good work for other organizations.”

Have you used this approach? Or, just as importantly, have you used a consultant/consultancy firm that failed to deliver what you needed?

Either way, it would be great to share some related experiences and advice among the Community - please add your experiences and comments as a response.


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