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How can one assign a child task to a user who is not set as an agent in FreshService?

  • 17 July 2021
  • 3 replies
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Hi there

How can one assign a child task to a user who is not set as an agent in FreshService? (The user will still be part of company with a standard AD account).

Thank you.

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Best answer by zachary.king 26 July 2021, 20:04

End users must be “Agents” to utilize tasks. “Requesters” do not have access to this functionality. Though they can see tickets in the support portal, they do not have agent level functionality over freshservice. Hope that clarifies things. :)

 

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Hello @manuplusplus if the user is not an agent in freshservice then you wouldn’t be able to assign them a freshservice task. They would need access to the platform to compete the task.

Hi @zachary.king our users have access to FreshService (they can see tickets). Is it possible to assign them a task without their being an agent?

Thanks.

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End users must be “Agents” to utilize tasks. “Requesters” do not have access to this functionality. Though they can see tickets in the support portal, they do not have agent level functionality over freshservice. Hope that clarifies things. :)

 

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