How can one assign a child task to a user who is not set as an agent in FreshService? (The user will still be part of company with a standard AD account).
Best answer by zachary.king
End users must be “Agents” to utilize tasks. “Requesters” do not have access to this functionality. Though they can see tickets in the support portal, they do not have agent level functionality over freshservice. Hope that clarifies things. :)