Question

Service Request and Requested Items API

  • 2 July 2021
  • 1 reply
  • 35 views

Hi ,


Is there an API to get all the service requests ticket details  with below condition:

agent_id=<agent_name> AND status=2 AND (service_item_id=<id1> OR service_item_id=<id2> OR service_item_id=<id3>)

Thanks, Renjith.


1 reply

Userlevel 3
Badge

Hello @renjith

You can access Service Request payload information using the freshservice API here:

https://api.freshservice.com/v2/

Take care,

Zach

Reply